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Posts from the ‘Kathleen’ Category

Sep 20

Resource: The Twelve Attributes of a Truly Great Place to Work

Tony Schwartz recently wrote a post worth reading on the HBR blog site: The Twelve Attributes of A Truly Great Place to Work. Since I’ve been teaching leadership and facilitation courses this fall, #9 stands out to me:

Hold leaders and managers accountable for treating all employees with respect and care, all of the time, and encourage them to regularly recognize those they supervise for the positive contributions they make.

People who choose to lead positively are what make a place somewhere other people want to work. Respect and care are attributes that have made Kouzes and Posner’s top 20 characteristics of the best leaders since their survey began in 1987. Perhaps it is because genuine respect and caring are critical ingredients of trust – a requirement for a successful organization.

Which of these attributes speak to you?

Resource: 40 Lessons to Learn from Southwest

Sep 5

Sobering thoughts on happiness


I continue to ponder my experience at the Osa and Martin Johnson Museum. They found happiness and connection with people around the world through their years of exploration. Their passion shows in their research work, continuous learning, and the relationships they built over the years. But, they were self-employed. What about people who work for others?

This Labor Day, I almost passed over an article on employee engagement. “Employee engagement” seemed like a worn out buzz phrase. But a quick glance reminded me of the research showing that low job satisfaction shows up in lower productivity, quality, and – ultimately – profits. Estimates are that low employee satisfaction costs the U.S. economy $300 billion per year.

The good news is that managers can make a difference. What are the catalysts?

  • Support progress in meaningful work by providing resources and giving autonomy.
  • Honor small wins each day way with genuine, positive feedback.
  • Build mutual respect and trust among team members.
  • Learn from problems without blaming others.

The article concludes, “Working adults spend more of their waking hours at work than anywhere else. … If those who lead organizations … believe their mission is, in part, to support workers’ everyday progress, we could end the disengagement crisis and, in the process, lift our work force’s well-being and our economy’s productivity.”

The courage to end management as we know it
How to Stay Engaged (and Employed?) in a Downturn

Aug 29

Things we know well

According to NHTSA, 52% of vehicle accidents happen within one mile of home; 99% happen within 50 miles of home. I would argue that it is due to the quality of our attention. Whether we’re driving, typing on the computer, or playing an instrument, our skills learned through repetition become automatic.

When I see a niece or nephew for the first time in a year, I’m surprised at the changes they’re making. I say, “Wow, you’re growing up!” But with kids I see on a daily basis, growth is more easily measured at birthdays or when suddenly the kid is as tall as I am. Whether watching kids grow or noticing whether we’re clicking “Yes” or “Ok,” a familiar environment diminishes our awareness of change.

When skills become automatic and awareness diminishes, it is easier to make mistakes. Accidents happen. We have a fender bender. We delete the wrong file. How can we decrease the amount of unintentional mistakes and accidents?

One method is to create a checklist and use it. If you can, build in “undo” options  that allow you to go back a step or two. If you can’t go back, build additional options into the decision tree that allow either correction or lessened impact of the error. Encourage a buddy system, where coworkers or friends double-check decisions as you go through the checklist. Be present as you perform skills and as you run to the grocery store.

What other strategies do you use to increase your present moment awareness?

P.S. The photo is of the sky reflecting on the hood of the truck.

Excellence is a habit

Aug 25

2 Comments

A vision is not a destination

Last weekend, Jon and I visited the Osa and Martin Johnson Museum in Chanute, Kansas. They were explorers who used photography and early video equipment as a part of their experiences. They were not photographers and videographers who went exploring.

The difference? My observation is that too often organizations overlay a vision on what they are already doing. The vision is seen as defining the straight line from the present to a desire future. It assumes that managers can outline a strategy and action steps to reach the future. The vision is held up as a map for certainty and survival. The vision is the destination, the promised land.

For Osa and Martin Johnson, the vision was exploring – having adventures. As they encountered people and cultures, they wrote, photographed, and filmed. But above all they explored and interacted, often immersing themselves in cultures for years at a time. From the vision and intention to adventure, relationships and business opportunities emerged. From the intention to adventure, supporting methods and processes emerged. The vision was about a life-long intention, not the details of the next destination.

What is your vision, your life-long intention? What is the vision and intention of your organization?

Aug 2

Off the grid

I’ve been “off the grid” for a few days. It was enforced by being in several National Parks, including Glacier and Yellowstone. Places with no internet service and no cellular service. Places where there is no dopamine rush to the brain from the instant gratification of looking up an answer to a question, checking email, or immediately calling someone with information.

The feeling of calmness that came from disconnecting from the digital world is starting to fade as the demands of life appear again. But the time to think, to really “be” with family, and to stand in awe of the natural world brought renewal and new ideas.

As I was catching back up with the blogs I follow, I discovered Daniel Pink’s recent post: The Genius Hour: How 60 minutes a week can electrify your job. He writes about the power of taking one hour a week for improving skills or seeking out new ideas. The credit union in the story makes it happen by putting it on the schedule, having the boss pitch in, and getting the ideas implemented and skills used. Pink includes links to articles about Google’s innovation time and Atlassian’s Fedex Days.

Since I can’t live in the National Parks, I will remember that one hour a week can make a difference. And, I’m considering ideas from How Genius Works about how to best use that hour .

What would you do with one hour a week to dedicate to mastering a skill or learning something new? What difference would it make in your organization if each person had one hour to dedicate?

Jul 22

2 Comments

Idea for reflection – 32

I am enough of an artist
to draw freely upon my imagination.

Imagination is more important
than knowledge.

Knowledge is limited.
Imagination encircles the world.
– Albert Einstein

Spontaneity
Improving your brainstorming sessions

Jul 20

Questions for leaders

Jim Collins wrote about the need for leaders to look in the mirror, holding themselves accountable for the direction and culture of their organization. Robert Kaplan’s newest book, What to Ask the Person in the Mirror, lists questions for leaders to ask:

  • Why did you choose this job?
  • Does the way you spend your time match your key priorities?
  • Do you coach and also solicit feedback from your key subordinates?
  • Do you have a succession-planning process in place?
  • If you had to design your company today with a clean sheet of paper, what would you change?
  • Do you act as a role model?
  • Are you reaching your potential and being true to yourself?

 

What other questions would you ask leaders? What other questions would you ask yourself?

Read an interview with Kaplan and book excerpt.

Avoiding questions

Jul 14

1 Comment

Meetings and other wrecks

One-third of all wrecks happen within one mile of home. My theory is that when we are close to home, we are blinded by the familiar. We drive without attention, saying, “I don’t recall the details of getting home.”

Routine meetings and conversations often suffer the same fate. One Monday morning team meeting looks much like the one last week. The video of the town hall with the CEO could be transplanted from one quarter to the next. The strategic planning session mirrors the one from last year, and the year before . . . .

David Whyte’s poem, Sometimes, says, “… stop what you are doing right now, / and stop what you are becoming while you do it ….” My intention is to being noticing more of the immediate world around me, when I’m driving and when I’m in meetings.

When is the last time you made the effort to hold a meeting or conversation that went beyond the familiar, the ordinary? What are the questions that trouble you and won’t go away? What is on your stop doing list?

Jul 13

1 Comment

Resource: 40 Lessons to Learn from Southwest

I discovered this list of lessons from Southwest Airlines while reading Bill Taylor’s post on the HBR blogs: How do you know a great person when you see one? Both are worth a read.

One of my favorite Southwest lessons is #32 – set and renew noble expectations, which has me thinking about adding to my allowed list.

40 Lessons to Learn from Southwest

Resource: Oblique Strategies

Jul 12

1 Comment

The allowed list

Does your organization have an employee handbook? Do you have policies that “have someone’s name on them” – you know, the ones that were added to address one person’s behavior? Is there an invisible handbook with rules about “the way we really do things around here”?

These sentences all ran through my mind as I read Simon Sinek’s post, You Are Allowed. He has five rules that are “to do” – not “don’t do,” which I repeat here:

1. Make the decision you think is the right decision to make
2. Start something that needs to be started to help advance the cause
3. Ask for help whenever you want it
4. Help others whenever you can (even if they don’t ask for it)
5. Take time off to do something that inspires, excites and energizes you

If I could add to the list:

6. Try something new at least once a week and let everyone know what you learn

What would you add to the “allowed list”?

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